Privacy Policy

1. Introduction

Fateh Digital Services ("we", "us", "our") operates as a Common Service Centre and digital service provider offering CSC services, coding and AI coaching, mobile app development, ITR filing, Demat account assistance, share market guidance, travel booking, and document services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our centre, use our website, or avail any of our services.

2. Information We Collect

Depending on the service you request, we may collect:

• Identity information such as name, Aadhaar number, PAN, date of birth, and address, required for government and financial services.
• Contact details including phone number, WhatsApp number, and email address.
• Financial information necessary for ITR filing, Demat account opening, or share market guidance.
• Documents you submit for certificate applications, document printing, lamination, or scanning services.
• Basic technical information (such as browser type) when you visit our website.

3. How We Use Your Information

We use the information collected solely to:

• Process and complete the specific service you have requested.
• Submit applications to relevant government portals or financial institutions on your behalf, where required.
• Communicate with you regarding the status of your application or service.
• Maintain records as required under applicable laws and CSC guidelines.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Government & Third-Party Services

Many of our services involve submitting your information to official government portals (such as UIDAI, Income Tax Department, or state government systems) or to regulated third parties (such as stockbrokers for Demat account opening). These entities have their own privacy practices and data handling policies, which govern how they process the information once submitted. We take reasonable care to ensure your information is transmitted securely to these authorised channels.

5. Data Security

We take reasonable administrative and technical precautions to protect your personal and financial information from unauthorised access, alteration, or disclosure, including limiting access to your documents and data to authorised staff only. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Document Retention

Physical and digital copies of documents submitted for a service are retained only as long as necessary to complete that service and to meet any regulatory record-keeping requirements, after which they are securely disposed of or deleted.

7. Cookies & Website Usage

Our website may use basic, essential cookies or browser storage to remember your language preference (English/Punjabi). We do not use third-party advertising or tracking cookies on this website.

8. Children's Privacy

Our services, including coding and AI coaching, may be availed by minors under the guidance and consent of a parent or guardian. Any personal information of a minor is collected only with parental involvement and used solely for the purpose of providing the requested service.

9. Your Rights

You have the right to ask us what personal information we hold about you, request corrections to inaccurate information, and request deletion of your data where it is no longer required for legal or service-related purposes. To exercise these rights, please contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The "Last updated" date at the top of this page indicates when this policy was last revised.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us:

• Email: info@fatehdigital.in
• Phone / WhatsApp: +91 XXXXX XXXXX
• Address: Your full address here, City, State – PIN